Frequently Asked Questions

About Our Products

What makes C Michelle Hair, Health & Skin Products different?
Natural Ingredients = Premium Care. We don't change nature - we work with it.

Our products are made with raw natural ingredients prepared and proprietary blended using a premium, nature-aligned activation process that supports faster interaction (accelerated absorption and results) between elements - without altering their original forms.

We focus on raw ingredients and premium preparation, so they're easy to use, blend-friendly, and naturally effective. Our products blend pure, raw natural ingredients like virgin coconut oil, unrefined shea butter, and fresh mint with our proprietary energized plasma water technology. Every formula is crafted for maximum nourishment without harsh chemicals or additives.

Are your products organic?
We use raw, unrefined natural ingredients sourced for their purity and quality. Our virgin coconut oil and shea butter are minimally processed to retain their natural benefits.

What is energized plasma water?
Our energized plasma water is a GANS proprietary technology from Keshe Foundation. It helps for cell activity -

What is CO2 Energized Plasma Water?
Water prepared from CO2 GANS (gases in nano-solid state) inspired processes of Fields dimension, that carry energetic properties. Like the Sun - a plasma that operates using its energy fields - a Keshe Technology. It results in an accelerated process , enhancing the natural properties of our ingredients, helping them penetrate deeper and work more effectively for healthier hair and skin.

What is advanced preparation?
It's inspired by how energy moves in nature - similar to how sunlight supports life / gives energy without changing its (life) form.

Product Usage

Do I have to stop using my current products?
Not at all. Our ingredients are designed to work with what you already use - either on their own or blended in.

Can I use these products on both hair and skin?
Yes! Our multi-use formulas are designed to nourish both hair and skin. Apply to damp hair for deep conditioning, or massage into skin for intense hydration.

How often should I use C Michelle, Hair, Health & Skin products?
For best results, use daily or as needed. Our natural formulas are gentle enough for everyday use and won't cause buildup.

Are your products safe for all hair types?
Absolutely! Our natural formulas work beautifully on all hair types and textures—from straight to curly, fine to thick.

Can I use these products on my pets?
Yes, except mint-based formulations. Our pure, natural ingredients are safe for pets. Many customers use our shea butter and coconut oil blends on their furry friends' coats and paws.

Ingredients & Safety

Do your products contain parabens, sulfates, or synthetic fragrances?
No. We use only pure, natural ingredients. Our products are free from parabens, sulfates, synthetic fragrances, and harsh chemicals.

Are your products safe for sensitive skin?
Our natural formulas are gentle and suitable for most skin types. However, we recommend doing a patch test if you have very sensitive skin or known allergies.

What if I'm allergic to coconut or shea?
If you have known allergies to any of our ingredients, please avoid those specific products. Check ingredient lists carefully before purchasing.

Why would the product separate?
Possibly it could because it is non-emulsified and preservatives free. It is natural and fields move thru any matter without changing its form. Just like the sun shines its fields on most material with no change in their form. This is a sign of purity.

Is this a medical product?
No. It is a general wellness and body care product.

Shipping & Orders

Where do you ship?
We currently ship throughout the United States.

How long does shipping take?
Standard shipping typically takes 5-7 business days. You'll receive tracking information once your order ships.

Do you offer international shipping?
Not at this time, but we're working on expanding our shipping options in the future.

Returns & Refunds

What is your return policy?
Due to the nature of our natural skincare and haircare products, we do not accept returns. Please review product descriptions and ingredients carefully before purchasing.

What if my product arrives damaged?
If your product arrives damaged during shipping, please contact us within 48 hours with photos. We'll work with you to resolve the issue.

Storage & Shelf Life

How should I store my products?
Store in a cool, dry place away from direct sunlight. Our ceramic jars help protect the natural ingredients. Keep lids tightly closed when not in use.

How long do products last?
Our natural products are best used within 12 months of opening. Because we don't use synthetic preservatives, we recommend using them regularly for optimal freshness.